Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Contractor," "User," or "you") and ProvenQuote, Inc. ("ProvenQuote," "we," "us," or "our") governing your access to and use of the ProvenQuote.ai platform, website, and related services (collectively, the "Service").

By creating an account or accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not access or use the Service.

1. Service Description

ProvenQuote.ai is a lead generation and market exclusivity platform that connects home service contractors with homeowners seeking quotes for residential projects. The Service offers:

• Market Leases: Exclusive, time-limited subscriptions granting a single contractor exclusive rights to receive all verified homeowner leads in a defined geographic market and trade category.
• Individual Lead Purchases: One-time purchases of single verified leads from available (non-leased) markets.
• Dashboard & Analytics: A web-based portal for managing leads, subscriptions, billing, and CRM integrations.

2. Account Registration

To access the Service, you must create an account and provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You represent and warrant that:

• You are at least 18 years of age and have the legal authority to enter into this agreement;
• All information you provide is accurate and complete;
• You will update your account information to keep it current;
• You are a legitimate, licensed (where required) home service business operating in the geographic markets you lease.

ProvenQuote reserves the right to suspend or terminate accounts that provide false registration information or violate these Terms.

3. Payment Terms

3.1 Market Lease Subscriptions

Market leases are billed on a recurring monthly basis, charged on the same calendar date each month as the original activation date. All subscription fees are charged in U.S. dollars and are inclusive of any applicable taxes unless stated otherwise.

By activating a market lease subscription, you authorize ProvenQuote to charge your designated payment method the applicable monthly fee automatically at each renewal interval until you cancel.

3.2 Non-Refundable Fees

All market lease subscription fees are non-refundable except as expressly provided herein. No pro-rata refunds are issued for cancellations mid-billing-period. Your access to the leased market continues through the end of the billing period you have paid for.

3.3 Individual Lead Purchases

Individual lead purchases are charged at the per-lead price displayed at the time of purchase. These charges are one-time and are non-refundable except pursuant to our Lead Quality Guarantee described in Section 5.

3.4 Failed Payments

If a payment fails, ProvenQuote will attempt to re-charge your payment method up to three (3) times over a five-day period. If all attempts fail, your market lease will be suspended and your exclusive market rights will lapse. ProvenQuote is not liable for leads delivered to other contractors during a suspension period caused by payment failure.

4. Market Lease Terms

4.1 Exclusivity Grant

During the term of an active market lease, ProvenQuote agrees not to sell, distribute, or deliver leads from your leased market and trade category to any other business or individual. This exclusivity is limited to the specific city/metro area and trade category you have leased. Exclusivity does not extend to adjacent markets or related trade categories.

4.2 Market Definition

Each market is defined by a city and a set of associated ZIP codes as published on the applicable market listing page at time of lease activation. ProvenQuote reserves the right to modify market boundaries upon 30 days' written notice; in such cases, you may cancel the affected lease within the notice period for a pro-rata refund of the remaining billing period.

4.3 Cancellation Policy

You may cancel a market lease subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period. You will continue to receive leads until the end of the period you have paid for. Cancelled markets become available to other contractors immediately upon cancellation processing, regardless of remaining access time.

4.4 Non-Transferability

Market leases are personal to you and your registered business. You may not transfer, sublicense, or assign your lease rights to any third party without prior written consent from ProvenQuote, which may be withheld in our sole discretion.

5. Lead Purchase Terms & Quality Guarantee

5.1 Lead Verification

ProvenQuote verifies all leads prior to delivery using a combination of email validation, phone number verification, residential address confirmation, and duplicate suppression filters. Notwithstanding these measures, ProvenQuote does not guarantee that every lead will result in a booked job, a returned call, or a conversion.

5.2 Lead Dispute Process

You may dispute a lead within seven (7) calendar days of delivery if it meets one or more of the following criteria:

• The phone number is disconnected, non-functional, or does not belong to the submitting homeowner;
• The address is not a residential property, is outside the defined market boundaries, or does not exist;
• The lead is a confirmed duplicate of a lead delivered within the prior 90 days;
• The submission is confirmed as spam or bot-generated.

Disputes are reviewed within 48 business hours. Approved disputes result in a credit to your account or a refund to your original payment method at ProvenQuote's election.

5.3 No Conversion Guarantee

ProvenQuote provides leads from homeowners who have expressed interest in obtaining a quote. We do not guarantee any specific close rate, conversion rate, response rate, or revenue outcome.

6. Prohibited Uses

You agree not to use the Service to:

• Harass, threaten, or engage in abusive conduct toward homeowners or ProvenQuote staff;
• Sell, share, or redistribute leads to third parties without prior written consent;
• Submit false dispute claims or attempt to obtain credits through fraud;
• Reverse engineer, scrape, or extract data from the platform by automated means;
• Use leads for purposes other than soliciting work in your registered trade category;
• Represent yourself as ProvenQuote or an affiliate of ProvenQuote without authorization;
• Engage in any activity that constitutes a violation of applicable federal, state, or local law, including telemarketing regulations (TCPA, TSR);
• Attempt to circumvent payment processing or use fraudulent payment information.

Violation of these prohibitions may result in immediate account suspension or termination without refund.

7. Intellectual Property

All content, technology, branding, and materials on the Service are the exclusive property of ProvenQuote, Inc. or its licensors. You are granted a limited, non-exclusive, revocable license to access and use the Service for its intended purpose. This license does not transfer any ownership rights and may be revoked at any time.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PROVENQUOTE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY.

IN NO EVENT SHALL PROVENQUOTE'S AGGREGATE LIABILITY TO YOU EXCEED THE TOTAL FEES YOU PAID TO PROVENQUOTE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. PROVENQUOTE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any dispute arising from or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English in Wilmington, Delaware. You waive any right to a jury trial or to participate in a class action.

11. Changes to These Terms

ProvenQuote reserves the right to modify these Terms at any time. We will provide at least 14 days' notice before material changes take effect via email to your registered address or a notice posted in your dashboard. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

12. Contact Information

Questions about these Terms should be directed to: